Shipping Policy

Delivery Regions

We currently ship to the 48 contiguous United States and the United Kingdom, Netherlands.
Delivery to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and other non-contiguous regions is not available at this time.

Order Processing Time
All in-stock orders are processed within 1–3 business days (excluding weekends and holidays). 

Estimated Delivery Time

  • United States (Contiguous 48 States): 5–7 business days after shipment
  • United Kingdom: 7–10 business days after shipment
  • Canada: 7–10 business days after shipment
  • Germany: 7–10 business days after shipment
  • France: 7–10 business days after shipment
  • Netherlands: 7–10 business days after shipment

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Fees

  • Free Standard Shipping on all orders — no minimum required

Important Notes

  1. Delivery to PO Boxes may not be available due to carrier restrictions. Please use a full street address, including apartment or suite number, for successful delivery.

  2. For any shipping questions or delivery assistance, please contact our support team:    
    📧 support@gofurly.com

Shipping Questions

Orders typically arrive within 5–7 business days for customers in the United States and Canada.
For orders shipped to the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Belgium, Switzerland, and Austria, delivery usually takes 7–10 business days.

Shipping times may vary slightly depending on the product, order volume, and destination.

Please contact our customer service at the email address support@gofurly.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.

If your package is lost, please confirm with the logistics provider and then contact us directly.

Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you.

If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill.

We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.

Yes, you can scan the QR code on the product packaging to watch the operation video, or click our official youtube to watch more videos

Order Tracking

You can go to the Track Order Page and enter your Order Number or Tracking Number to check.

After your order has been shipped, you will receive an Order Tracking Number via email or text message.

You can use this number to track the status of your shipment.

If you have not received within 15 business days, please feel free to contact us at support@gofurly.com, and we will respond as soon as possible.

If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay.

If you are still unable to check the specific logistics information after 3 business days, please contact us at support@gofurly.com.

If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.

Alternatively, feel free to reach out to our customer service team for feedback and assistance.