Shipping Policy

 

At GoFurly, we are dedicated to providing pet owners worldwide with premium gear and a seamless delivery experience. We strive to ensure every order reaches your doorstep safely, efficiently, and without hidden costs.

1. Order Cut-off & Processing Time

  • Order Cut-off: 5:00 PM (HKT) / 4:00 AM (EST). Orders placed after this time will begin processing the next business day.
  • Standard Processing: 2–3 business days (Monday–Friday) for quality control and preparation.
  • Peak Periods: During major events (Black Friday, etc.), processing may extend to 3–5 business days.

2. Delivery Regions & Estimated Timelines

Total delivery time = Processing + Shipping. Estimated shipping durations are as follows:

  • United States (Contiguous 48): 5–7 business days
  • Canada, UK, Norway: 8–12 business days
  • European Union (Core Regions*): 8–12 business days
  • Other Regions: 10–15 business days depending on local customs.

*Core EU includes: DE, FR, NL, SE, DK, FI. Multiple packages may be sent if items are stored in different hubs.

3. Strategic Fulfillment & DDP Guarantee

All products are dispatched from our Global Fulfillment Hub in Hong Kong. This ensures a final inspection before international shipment via premium air-freight carriers.

  • No Hidden Fees (DDP): For CA, NO, UK, and listed EU countries, all VAT and import duties are pre-paid by GoFurly.
  • Free Shipping: Complimentary standard shipping is provided on all orders globally—no minimum required.

4. Shipping Issues & Resolution

  • Lost/Stolen: If tracking shows "Delivered" but you have not received the item, contact us within 7 days. We will investigate and issue a replacement.
  • Damaged: Contact us within 48 hours with photos of the damaged packaging/product for a free replacement.
  • Address Changes: Contact us immediately to update an address before dispatch. If a package is returned due to a customer address error, a reshipping fee may apply.
  • Delays: If delivery exceeds the estimate by 5+ business days, we offer a 10% goodwill discount on your next order.

5. Order Tracking

You will receive a tracking number via email within 24 hours of dispatch. Please allow 2–3 business days for the first scan to appear in the system. You can track your journey via our Tracking Page.

6. Support & Inquiries

Email: support@gofurly.com

Our expedition team typically responds within 24 business hours (Mon-Fri).

Last Updated: January 26, 2026 | GoFurly Expedition Gear

Shipping Questions

Total delivery time consists of Processing Time (2–3 business days) plus Shipping Time.

  • United States: 5–7 business days.
  • Canada, UK, and Norway: 8–12 business days.
  • European Union (Core Regions):* 8–12 business days.
    Core EU includes: Germany, France, Netherlands, Sweden, Denmark, and Finland. For other regions, please allow 10–15 business days. Timelines are estimates and may vary slightly during peak seasons.

Please contact our customer service at the email address support@gofurly.com as soon as possible.
If the order has not been dispatched, we will update it for you at no charge. If the package has already been shipped, any rerouting or reshipping fees caused by an incorrect address will be the responsibility of the customer.

Lost: If tracking shows "Delivered" but you haven't received it, contact us within 7 days. We will open an investigation and arrange a replacement if deemed lost by the carrier.

Damaged: Contact us within 48 hours with photos of the outer packaging and the product. We will arrange a free replacement immediately.

Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.

Yes, you can scan the QR code on the product packaging to watch the operation video, or click our official youtube to watch more videos